E-mail

How can we help?

Choose the closest topic and your email app will open with the right subject line.

Report a bugReport something broken or not working as expected.Feature requestSuggest an improvement or a new learning workflow.Learning Source RequestAsk us to add a video, podcast, article, or other learning source.Report a content issueTell us about incorrect, missing, or inappropriate content.GeneralSend any other question or account-related note.

What should I include in a support request?

For a bug, include the page address, the steps that caused the problem, what you expected, and what happened instead. Browser and operating-system details are useful, but never send a password, payment card number, private learning text, or an access token.

How do privacy and data-deletion requests work?

Use the general contact option for account-data or recording-deletion requests. Tell us which LingoEcho account the request concerns without placing sensitive information in the subject line. The privacy notice explains the current storage and deletion limits before you write.

Which contact option should I choose?

Choose Bug Report for a repeatable product problem, Feature Request for a proposed workflow, Learning Source Request for a video, podcast, or article you want supported, and Content Issue for incorrect or inappropriate material. General is the right choice for billing, account access, privacy, or anything that does not fit the other categories. Each option only prepares an email; you can review and edit it before sending.